Cancelation & Weather Policy
We’ll monitor weather closely and make decisions based on a 65%+ chance of rain or unsafe wind conditions.
With our diverse and sometimes bipolar weather on PEI - We don't make any decisions on weather until minimum two days prior to the scheduled event as it is gurranteed to change as the date approaches.
We reserve the right to cancel due to severe or bad weather.
If we are required to cancel the event, you’ll get a full credit valid up to ONE year for a future date (if paid prior). No price reductions once the unit is set up and bad weather occurs. We will be happy to assist in rebooking to a later date-
We appreciate your understanding! This allows us to continue offering our service without requiring a deposit. If cancellations become frequent, we will have no choice but to start requiring a deposit for all bookings.
With our diverse and sometimes bipolar weather on PEI - We don't make any decisions on weather until minimum two days prior to the scheduled event as it is gurranteed to change as the date approaches.
We reserve the right to cancel due to severe or bad weather.
If we are required to cancel the event, you’ll get a full credit valid up to ONE year for a future date (if paid prior). No price reductions once the unit is set up and bad weather occurs. We will be happy to assist in rebooking to a later date-
We appreciate your understanding! This allows us to continue offering our service without requiring a deposit. If cancellations become frequent, we will have no choice but to start requiring a deposit for all bookings.
Private Events (e.g., Birthday Parties):
- Cancel 7+ days in advance: No charge.
- Cancel 2-7 days before event: We can rebook you to a future date as long as the total amount is paid OR if you require to cancel all together total of 50% of the total cost will be due as the items were reserved for your event and we are unable to rent to other customers on such short notice. You must call or text us to cancel.
- Cancel within 48 hours: Required to pay the FULL AMOUNT no exceptions. (including travel fees, damage waiver, and HST).
Events renting multiple units or open to the public:
Cancellation Notice:
A minimum of 14 days+ notice is required to cancel and receive a full refund.
- Cancellation within 14 days: If you cancel within 14 days of the scheduled event, the full amount is due, and no refund will be issued.
Weather Policy for larger events:
- We understand that weather can be unpredictable. As part of your event planning, we require a Plan B for bad weather. This could include moving the event indoors or rescheduling to a future date.
- If severe weather is expected, we will work with you to assess the situation. If we cancel due to unsafe weather, we will provide a full credit towards a future event (if paid in full).
- No refunds will be issued for events that go ahead but are affected by weather once the units are set up.
Please ensure you have a backup plan and make weather decisions in advance, ideally at least 2 days before the event date.
- We offer a "second chance" booking. If you're sick, you can rebook for a future date with no charge the day of the event. Full amount due when rebooking. If you don’t rebook, you’ll be charged in full.
July 1st- Canada Day is considered to be our busiest day of the year. Our weather policy and cancelation policy is voided during this day - as it is the responsibility of the event planner to ensure of alternative options should bad weather occur.
Tent, Table and Chair Rentals require a 30% non refundable deposit at the time of booking. The remainder is due 30 days prior to the event.
Tent, Table and Chair Rentals require a 30% non refundable deposit at the time of booking. The remainder is due 30 days prior to the event.